Delivery & Returns

Some of the products shown on our online shop are held in stock in our warehouse, and can be shipped within a day or two of receiving your payment.

Other products typically take between 2 and 6 weeks from order to despatch, depending on which the products are. Please check delivery times with us when you order. Delivery times can be longer over the Summer holiday and Christmas periods. Once shipped the products would typically arrive next working day to all UK mainland addresses unless stated otherwise during the order process.

We are able to deliver anywhere in the World, please ask for delivery date at time of order if you are located outside UK mainland.

Delivery charges can vary depending on what the product is and where you are located in the World.

For the majority of products a courier will deliver the goods on weekdays between 9:00 am and 17:00 pm, for which the consignment will require a signature. For large products and orders, a palletised delivery may be required. In this case, Mewscraft will contact you to assess the delivery access.

In the case of goods arriving incomplete, incorrect, damaged or faulty, please call Mewscraft as soon as possible. Mewscraft can then determine whether to arrange replacement parts or complete items to be sent, and if necessary for any damaged item to be collected. Please ensure that if goods are signed for as ‘in good condition’ that they are checked before signing. Accepting goods as good condition before checking the quality may result in Mewscraft being unable to replace damaged goods.

If you wish to return the goods for the reason that you have changed your mind or they are no longer required, you can do so within 7 days of receiving them. You are required to pay the return delivery charges and Mewscraft reserves the right to charge a re-stocking fee, typically 25% of the total order value. All returns must be received back at Mewscraft in perfect condition. To achieve this they must be carefully packed, not damaged, and not used in any way. Mewscraft inspect any goods received back very carefully. Refunds will not be given if the goods are not received back in perfect condition. Any goods which show signs that they have been installed cannot be resold as new, and therefore Mewscraft will not be able to give refunds in this case.

All returns must be sent to Mewscraft Ltd. Wyastone Business Park, Wyastone Leys, Monmouth NP25 3SR. Telephone: 0845 643 9041, email: [email protected].

All products sold to you by Mewscraft will be subject to 1 year’s warranty. Any quality issues must be communicated to Mewscraft as soon as they are discovered. Where possible, Mewscraft will replace or repair faulty units within the warranty period at no cost to the customer. The limit of Mewscraft’s liability with respect to any product sold, will not be more than the sale price of the product. Installation costs associated with the product will not be covered. Any faulty goods must be carefully packaged so that Mewscraft can arrange collection by courier.