Assembly of products

Many of the products on our on-line shop are supplied flat-packed, and need some assembly. All products are supplied with assembly/fitting instructions. Please ask us for more details. We can let you know how easy products are to assemble and install. We are able to give technical help, if required.

Installation

If you are unable to assemble or install any products yourself then we can provide an installation service across mainland UK. This would be a chargeable service and the price would depend on where you are located in the UK.

Online quotations & prices

All online quotes produced online exclude packaging, delivery and VAT charges. Mewscraft will verify the quote before sending an order acknowledgement. Mewscraft reserves the right to make changes to online prices without notice.

Acceptance

For all orders either via the website, telephone, fax or email, a written order confirmation with unique number will be issued. A Mewscraft representative will contact you for payments regarding full settlement or deposits, where applicable. We will also advise you of the approximate expected delivery date for your order.

Payment terms

Once an order has been confirmed a deposit payment of 50% is required to complete the order process. For customers with an account with Mewscraft, credit terms may be in place or can be discussed. Credit terms are entirely at the discussion of Mewscraft. For large projects and fit-outs the payment terms are for a 3rd to be paid up front as a deposit, a 3rd to be paid once work has started on site and the final 3rd to be paid on completion. We are able to take payment by cheque, credit card, or direct transfer to our bank account by BACS or CHAPS.

Tax

All prices listed on our website are all subject to VAT at the current rate of 20%, for customers within the UK. A VAT invoice will be posted with all orders, clearly showing the VAT breakdown. VAT is also applicable on all carriage and shipping costs, for all UK Customers. For Customers in the European Union, VAT will not be applicable providing the Company has a valid VAT number, and this number is submitted to Mewscraft Ltd.

Bespoke or Custom made items

Orders for items which have been specifically made for a customer, which are not standard, or products which have been personalised for a particular customer, cannot be cancelled. If such an order is cancelled by the customer, Mewscraft will not be able to refund the cost of the items in full. Mewscraft will assess what stage the production has reached, and only make a refund if the production has not actually commenced. Where items are built to specific dimensions given by the customer, it is the customer’s responsibility to check that sizes are correct. Errors regarding incorrect dimensions cannot be rectified once in production or finished.

Further Enquiries

Should you need to contact Mewscraft, whether to enquire further into our products, please call our office on 01600 891522, available between 9:00 to 17:30 Monday to Friday.

Mewscraft Ltd.
Wyastone Business Park,
Wyastone Leys,
Monmouth NP25 3SR
UK
Telephone: 01600 891522
International: +44 1600 891522
Fax. 0845 643 9041
Email info@mewscraft.com

Give one of our helpful advisors a call to discuss your requirements...

01600 891 522